Field Care Supervisor Northwood - £24,500
Main purpose of the role:
As a field care supervisor, you will be required to manage and support a group of carers to deliver visiting care to clients and ensure that Trinity Homecare is being promoted in a positive way. As well as being responsible for the compliance of customers within a designated area, the care that is being delivered and of course the carers, by supporting the coordinators and manager.
You will also need to participate in the out of hours and emergency on call rota to ensure that the care services provided by Trinity Homecare are safe, effective, responsive, caring and well led.
Main responsibilities
- To be responsible to the Coordinators for the day to day service provision to the Clients by producing detailed work rotas for the Care Workers and providing both written and verbal instructions/guidance to them.
- To record all activity on people planner – including care calls, telephone conversations, emails received, compliance updates.
- Ensure that any complaints or safeguarding concerns are escalated to the Manager immediately. Record all details on People Planner.
- To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner.
- Responsible for the monitoring of the service in the field to ensure that it meets the quality targets of the Company, contractual requirements of the commissioners and the NMS and to keep the Registered Manager informed of the outcomes and issues that are identified.
- To visit Service Users and to make reviews of the written Care Plans, examine the written records of medication administration, finance and daily log notes kept by Staff as required by the Registered Manager.
- To report to the Registered Manager any financial issues that have an impact on the overall budget.
- At the direction of the Registered Manager – to carry out spot checks and Supervision reviews of the Staff’s performance.
- To produce reports as required by the Registered Manager.
Compliance
- To assist the Registered Manager to implement the monitoring and quality control processes under the Company’s Quality Monitoring Policy.
- Generate reports regarding client reviews and reassessments and ensure that these are planned to be completed within the relevant timeframe as set out by the business.
- Generate reports regarding carer supervisions/spot checks/competencies/training and ensure that these are planned to be completed within the relevant timeframe as set out by the business.
- Monitor staff performance by undertaking supervisions/appraisals/spot checks/Medication and Manual Handling Competencies.
- Identify training requirements and ensure all staff undergo all mandatory training and allow for this within their rotas.
- Manage poor performance supported by the Manager
General
- service by a team of trustworthy, well trained and reliable Care Workers.
- Participate in the ‘out of hours’ call rota.
- To carry out any other tasks required by the Registered Manager
Job Specification- Essential:
- Experience in care provision at a level that reflects the responsibilities of the post
- Good literacy and numeracy skills
- Computer literate
- Understanding of legislation concerned with care provision
- Administrative experience
- Full driving licence
- Owner driver
Competencies:
- Dedication and commitment
- Good communication skills and time management
- Strong understanding of good care principles
- Ability to cope under pressure
- Calm and patient
- Ability to deal with change or emergencies
- Ability to display empathy and understanding
- Flexible and reliable