Care Coordinator

Are you highly organised with excellent people skills? Do you thrive in a fast-paced environment where no two days are the same? Trinity Homecare is seeking a dedicated Care Coordinator to join our team.

As a Care Coordinator, you will play a vital role in ensuring the continuity and quality of care for our clients by managing schedules, supporting carers, and working closely with our care management team.

Key Responsibilities

Scheduling & Rostering

• Ensure continuity of care for clients by covering all bookings.

• Optimise efficiency of staff schedules, taking geography, preferences, and compliance into account.

• Manage training and shadowing schedules to maintain CQC compliance.

• Template new and existing care packages to reduce last-minute changes.

• Issue accurate weekly rotas, making timely adjustments as required.

• Support new starters by assigning work quickly to build their hours.

• Maintain accurate records in People Planner to support payroll and invoicing.

Business Development

• Handle new client referrals with professionalism and care.

• Explain Trinity services clearly to prospective clients.

• Record and track all enquiries in line with company processes.

Emergency & On-Call Duties

• Respond to client illness or emergencies, liaising with GPs, next of kin, and care staff.

• Participate in the on-call rota as the first point of contact for client or carer issues.

• Ensure calls are covered and care standards maintained while on call.

Communication & Reporting

• Liaise effectively with Team Leaders, staff, clients, and external professionals.

• Record communications and updates on our care planning system.

• Escalate safeguarding concerns promptly in line with policy.

• Record and report compliments, complaints, and actions taken.

Office & Administrative Support

• Provide office administration support to the Registered and Care Managers.

• Assist with recruitment processes, including interviewing and handling enquiries.

• Support business continuity during crises such as severe weather or illness outbreaks.

What We’re Looking For

• Strong organisational and problem-solving skills.

• Ability to work under pressure and adapt quickly to changes.

• Confident communicator with excellent interpersonal skills.

• Comfortable working in a “soft sales” capacity to support growth.

• Previous experience in care coordination, scheduling, or a similar role is highly desirable.

Why Join Trinity Homecare?

• Competitive salary

• The opportunity to make a meaningful difference in people’s lives every day.

• A supportive and professional team environment.

• Training and development opportunities to grow within the role.

Apply today and become part of a team that truly cares.

Trinity is an award-winning care provider, proudly rated ‘Outstanding’ by the CQC — placing us in the top 4% of care companies in the UK. With over 20 years of experience, we’re known for delivering care that’s personal, trusted, and truly compassionate — values that resonate through everything we do.

As an approved NCFE Training Centre, we offer exciting opportunities for both new and experienced carers to gain nationally recognised qualifications while they work.

At Trinity, we don’t just talk about our values — we live them every single day.