Field Care Supervisor - East of England

Field Care Supervisor – East of England

Location: Bury St Edmunds, Surrounding areas
Contract Type: Full-time 
Reports to: Registered Manager

Role Purpose

Take the lead in supervising a team of committed carers delivering live-in and visiting care. As a Field Care Supervisor, you'll ensure the care delivered is exceptional, compliant, and in line with Trinity Homecare’s commitment to safe, responsive, and compassionate service.

Key Responsibilities

Service Operations

• Coordinate and maintain day-to-day care rotas and field operations.

• Log all activity using People Planner, including compliance updates and communication records.

• Support coordination and ensure Trinity’s care standards are reflected across all activities.

• Encourage a professional, respectful tone in all telephone communications.

Quality & Compliance

• Conduct reviews of care plans and logbooks; verify medication and finance documentation.

• Perform spot checks and supervision visits to assess staff performance and adherence.

• Produce regular reports on compliance, training, and quality outcomes.

• Escalate safeguarding concerns swiftly, documenting all issues per policy.

On-Call Duties

• Participate in the emergency on-call rota, ensuring timely and effective responses out-of-hours.

Governance & Monitoring

• Support implementation of Trinity’s internal quality audit framework.

• Plan and track client reviews, reassessments, carer competencies and training schedules.

• Collaborate with management to address underperformance and identify upskilling opportunities.

What You’ll Bring

Essential Qualities:

• Experience in care provision at supervisory or equivalent level.

• Strong written, verbal, and administrative skills.

• Working knowledge of care legislation and digital systems.

• UK driving licence and access to personal vehicle.

• Enhanced DBS clearance.

Desirable Assets:

• NVQ Level 2 or higher in Health & Social Care.

• Experience as Senior Carer, Team Leader or Field Supervisor.

• Calm under pressure, with strong decision-making and empathy.

• Flexible and responsive to emergencies or change.

Why Join Trinity Homecare Group?

You’ll be part of the UK’s largest private pay homecare provider in the South of England. With support from a passionate leadership team, access to continued training, and a commitment to person-centred care, you’ll make a meaningful difference every day.

Trinity is an award-winning care provider, proudly rated ‘Outstanding’ by the CQC — placing us in the top 4% of care companies in the UK. With over 20 years of experience, we’re known for delivering care that’s personal, trusted, and truly compassionate — values that resonate through everything we do.

As an approved NCFE Training Centre, we offer exciting opportunities for both new and experienced carers to gain nationally recognised qualifications while they work.

At Trinity, we don’t just talk about our values — we live them every single day.